DouroAzul - Sociedade Marítimo-Turística
Reliable, secure communication platform for staff and guests in the cruises (sea and river) in Portugal for Pluris Investment / Douro Azul.
- Country: Portugal
- Industry: Hospitality
- Solution: Cloud Communications, Unified Communications
Pluris Investments is a Portuguese holding company with several businesses related to tourism in the areas of hospitality and luxury sea and river cruises.
Challenges
Pluris was investigating technologies suited for communications in their hotels and on their cruises. They were looking for a solution that would provide an excellent customer experience.
The client was a pioneer in the construction of river and sea cruise ships in Portugal and was looking for not just a communications supplier, but for a partner who could design and implement solutions tailored to the needs of each ship.
Action
Faced with these challenges, Alcatel-Lucent Enterprise together with its Partner GAP, studied the differences in communication requirements for sea and river cruises before designing the solutions.
The solution requirement differs, as the communications specifications for seagoing ships are different from river ships.
Results
Technical benefits
- Stable connectivity and networks for hotels and ships deliver reliable communications
- Data solution is easy to add to the voice solution
Financial benefits
- Scalable for growth and investment
- Reduces operational costs and maintenance
User experience benefits
- Comprehensive quality and safety communications experience
- Guests benefit from a superior communications experience
Products & Solutions
Products
Solutions
In addition to voice solutions, GAP and ALE are studying a Wi-Fi 6 data solution based on fibre, to provide customers with a superior communications service. This solution is already in use.
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